Warranty and Support

Satisfaction Guarantee: Designed and shipped from the USA, our local customer service team is just a phone call or email (info@prouddogparent.com) away to address any concerns and questions to ensure you and your pets are satisfied your purchase.

Q. What kind of warranty and support do you offer?

A: We offer a 1-year warranty on all our products, which covers any defects in materials or workmanship. Additionally, we have a dedicated customer support team that is available 7 days a week to assist with any questions or concerns you may have.

Q. Return Policy

A. Are you not satisfied? You can return your order up to 30 days after purchase. Please get in touch with customer support customer support. 

Q. Ordered the wrong size? 

A. If you ordered the wrong size, you could exchange it for free up to 30 days after receiving it! Contact customer support or send an email to info@prouddogparent.com.

Q. Can I pay safely? 

A. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, widely used on the Internet to process payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.