Refund Policy

I have a question about the status of my order? 

Your satisfaction is important to us. You can reach us seven days a week via chat, email, phone, or carrier pigeon. Could you email us at info@prouddogparent.com?

Can I return a Free + Shipping item? 

Free Just Pay for Shipping Items do not qualify for refunds unless received damaged or broken, and proof with an image is sent to our customer support and verified at info@prouddogparent.com.

Can I return personalized items?

Custom Printed Items do not qualify for a refund. However, you can cancel the order within 24 hours of placing it by contacting our customer support at info@prouddogparent.com or chat.

I am not satisfied; what should I do?

Returns and exchanges are easy; send us back the item and pay for the return shipping. If you would like to make a return, please email us at info@prouddogparent.com, and we will give you instructions on how to return your item(s) for an exchange or refund.

I have not received my order yet; HELP!

No worries! We want you to be 100% satisfied. That means you should get what you pay for. It could be that there's a hurricane, the carrier's wife has given birth, or there's a duck on the road that makes your package arrive a little late.

No worries.

We will contact the carrier and tell you when you can expect your order. Is your order not coming? Then, we will send a new one or refund your money.

If you do not receive your item after six weeks, we will happily reship your item at no cost as long as you enter the correct information on the checkout page. So please make sure to enter your accurate shipping information and that there are no mistakes.

I am not satisfied with my order! 😪

We find that very annoying. So therefore, you can get a refund up to 60 days after your order. So send us the order, and you will get your money back.

Without any hassle!

As with everything, there are exceptions to the rule. These are:

❌ Personalized items & free + shipping items. 

❌ Free + Shipping items

❌ Earrings or clothing that has been removed from their packaging and worn or used

If you would like to make a return, please email us at info@prouddogparent.com, and we will give you instructions on how to return your item(s) for a refund.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 60 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Exchanges (if applicable)

We only replace items if they arrive defective or damaged. If this happens, please email us immediately at info@prouddogparent.com so we can take care of it; your satisfaction is our top priority!

Late or missing refunds (if applicable)

If you haven't received a refund yet, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. Again, there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund yet, please contact us at info@prouddogparent.com.