FAQ

SHIPPING & HANDLING

A: The average delivery time is 12-15 days. Our products
are shipped directly from the supplier to you. Because of this
This unique business model enables us to make huge savings on storage and transport costs, and we can offer the products at a lower price than
lower price than the competition and take care of the shipping costs ourselves.

A: Typically, orders placed before 12 pm EST—Monday through Friday (excluding holidays)—will ship the next day. If your order is placed after 12 pm EST, it will be processed the day after tomorrow.

Have you placed an order, but the address is incorrect? It is possible to change the address within 24 hours. After this period it is no longer possible to change the address. For more information please contact customer support: info@prouddogparent.com

A: We currently ship to the United States, Canada, United Kingdom, Australia and European Union.

A: At this time, we don't offer shipping to PO Boxes, US territories, or military bases.

A: This is only possible if the order has not yet been shipped. Therefore please contact customer support as soon as possible to cancel your order.

TRACK & TRACE

A: We will send the current status of your order by email. In the email, you will find the tracklink where you can see the status of your order.

To track an item, go to track my order and enter your Order ID and the email address you used to place the order. If you can’t find this info—or want to learn more about this process— Please contact customer support.

A: Yes, if you have chosen to receive an order via email and/or text message at checkout, you will receive the current status via email and/or text message.

A: From the moment your package has arrived at the
mail order company, the Track and Trace information is available. Keep in mind that there
take into account that there may be some delay.

EXCHANGES AND RETURNS

If your item is not a FREE + Shipping, or a personalized item, you will receive a return form from Customer Support. Send an email, and you will receive further steps to return your item.

A: You can return all purchases up to 60 days from the date you receive them. Keep in mind that broken items can also be returned after 60 days.

After you send an email to customer support, you will receive a return form with the address, and packing slip to return your order.

SAFE PAYMENT

We accept credit cards, including VISA, MasterCard, and American Express. Online, we accept digital payment methods such as PayPal. We also accept cash payments in our stores. For large, recurring corporate clients, we offer payment terms. We ask that new corporate clients seeking to establish credit with us conduct their first few transactions via prepayment. To set up an account and request credit terms, please contact customer support at info@prouddogparent.com.

A: You can change your preferred currency at any point while browsing our website. At the bottom of the page, you should see a dropdown with your currency. Click on the arrow beside it to switch between the currensies.

A: We offer gift cards. Please contact customer support for more information.

PRODUCTS

A: To help you pick the right size, we've included a sizing chart directly on the product page for most of our apparel items.

A: No! Keep an eye on our site because we are in the process of opening a physical store.